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TERMS & CONDITIONS

CUSTOMER CARE

How We Can Help

Our dedicated team is available to assist with:

  • Product enquiries and technical support

  • Order tracking and delivery updates

  • Returns, refunds, and exchanges

  • Account assistance and billing queries

Get in Touch

We're always happy to hear from you! You can reach our customer care team via:

📧 Email: wts010321@hotmail.com
📞 Phone: 020-8863-2492
🕒 Hours: Monday–Friday, 9:00am – 5:00pm (excluding bank holidays)

If you contact us outside these hours, we aim to respond within 1–2 working days.

Product Advice & Support

Need help choosing the right hardware or tool? Our knowledgeable staff can guide you through product features, specifications, and best use practices. Simply drop us a message or call for advice.

Feedback & Complaints

We value your feedback. If you’re not satisfied with your experience, please let us know — we’ll do our best to make things right. Your insights help us improve and continue delivering the service you deserve.

Williams Technical Services — Built on Trust. Powered by Service.

PRIVACY & SAFETY

At Williams Technical Services, we are committed to respecting your privacy and ensuring your online safety. This policy outlines how we handle your personal information and the measures we take to keep it secure.

Your Privacy Matters

We collect only the information necessary to process orders, improve our services, and keep in touch with you (only if you've given consent). This may include:

  • Your name, email, address, and phone number

  • Payment details (processed securely through trusted third-party gateways)

  • Purchase history and site usage data (via cookies and analytics)

How We Keep You Safe

  • We use SSL encryption to protect data transmission on our website.

  • All payments are handled through secure third-party processors (such as PayPal or Stripe); we never store your card details.

  • We regularly update our systems and website to prevent unauthorised access or data breaches.

Third-Party Services

We only share your data with trusted partners for essential services such as:

  • Order fulfilment and delivery

  • Payment processing

  • Website hosting and analytics

These providers are GDPR-compliant and only use your information as needed to perform their duties.

Your Rights

You have the right to:

  • Access the data we hold about you

  • Request corrections or deletion

  • Withdraw marketing consent at any time

  • File a complaint with the ICO if you believe your data has been misused

Safety First

We advise all customers to:

  • Use strong, unique passwords when creating accounts

  • Never share sensitive information like payment details over email

  • Contact us immediately at [Insert Email] if you suspect any suspicious activity

Payment Methods

WHOLESALE INQUIRIES

Who We Work With

We welcome wholesale and trade enquiries from:

  • Builders & construction firms

  • Hardware stores & resellers

  • Facilities management companies

  • DIY retailers & online shops

Benefits of Buying Wholesale

  • Competitive trade pricing

  • Priority stock access

  • Dedicated account support

  • Flexible payment options (subject to approval)

  • Fast, reliable delivery across the UK

How to Apply

To get started, please email us at wts010321@hotmail.com with the following details:

  • Your business name and address

  • Contact information

  • Type of products you're interested in

  • Estimated monthly/quarterly volume

Our team will respond within 1–2 working days to discuss your requirements and provide a custom quote.

Let’s Build Together

Whether you're restocking your shelves or sourcing reliable tools for your projects, Williams Technical Services is here to support your business.

PAYMENT METHODS

We Accept:

  • Credit/Debit Cards – Visa, MasterCard, American Express

  • PayPal – Fast and secure online checkout

  • Apple Pay / Google Pay – For quick payments on mobile devices

  • Bank Transfer – Available on request for trade and bulk orders (please contact us for details)

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